Return & Refund Policy

At VitalBerry, we aim to provide high-quality natural wellness products and a smooth shopping experience. If you are not fully satisfied with your purchase, please review our return and refund policy below.

Returns

We accept returns only in the following cases:

  • The product received is damaged or defective
  • The wrong product has been delivered

Eligibility for Return

To be eligible for a return:

  • The request must be made within 48 hours of delivery
  • The product must be unused and in its original packaging
  • Proper proof (images/videos) must be provided

Non-Returnable Items

Due to the nature of our products, the following items are not eligible for return:

  • Opened or used products
  • Perishable goods
  • Products damaged due to misuse or improper handling

Refunds

Once your return request is approved:

  • Refund will be processed within 5–7 business days
  • The amount will be credited to your original payment method

In case of Cash on Delivery (COD) orders, you may be asked to provide bank details for refund processing.

Cancellation Policy

  • Orders can be cancelled only before they are shipped
  • Once shipped, cancellation is not possible

Need Help?

If you have any questions regarding returns or refunds, feel free to contact us:

+91 96653 67688
info@vitalberry.in